FAQs
HOW ARE THE PANELS & FRAMES DELIVERED?
The frames and panels are delivered on a lorry usually an 18t lorry or possibly something smaller depending on order size. Your order will be stacked on top of each other and banded together to ensure they do not slip or move during transport. Your delivery will also include a sealed instruction manual for assembly along with order details and and cellophane wrap on the product. The product will be on a pallet and be delivered by kerbside drop.
HOW CAN I TRACK MY ORDER?
You can track your orders progress using the login feature and access your dashboard where you will find ‘My Orders’ tab.
WHAT SIZES DO THE PANELS COME IN?
To work as a complete system, the EZ Deck system works as a modular framework. Frames are all identical and come in a set size of 998mm x 1248mm. You can base your decking area on multiples of these dimensions.
DO YOU OFFER CUSTOMER SUPPORT?
We have worked hard to make this system as simple and easy as possible for the end-user. If you still have questions or queries, you can contact our customer support line.
IS IT A SOLID DECKING AREA?
The whole basis of the product is to ensure high quality decking areas can be assembled quickly. We’re timber engineers, we know the correct spans for joists and decking substructures like the back of our hand. You will find that the 35mmx97mm timber used in the frame and joists in correctly specified for the spans of the decking placed upon it. For any other technical questions, please get in touch we would love to chat technical!
CAN I BECOME AN AFFILIATE?
We run an affiliate programme for carefully selected affiliates who believe in the product and align with our core values. If you would like to learn more please click the affiliate link in the footer of the website.
DIDN’T FIND YOUR ANSWERS?
Get in touch with our team directly by emailing or calling us! Email: customerservice@ezdeck.co.uk or call: 01482 968969.